Under the 2024 IRDAI guidelines, you have several steps to ensure your grievance is addressed fairly. Insurers must provide a written explanation for claim rejections. Review it carefully to understand the reasons and check if it aligns with your policy terms. Grievance Redressal: -Submit a formal complaint to your insurer’s grievance redressal system. -Insurers are required to resolve grievances within 15 days. -Ensure you receive an acknowledgment for tracking purposes. If the insurer's response is unsatisfactory, you can escalate the issue on the IRDAI Bima Bharosa platform.For impartial mediation, approach the Insurance Ombudsman if the grievance remains unresolved. These steps ensure transparency and fairness in resolving your health insurance claim issues.